Director of Medical Service Area

DIRECTOR, MEDICAL SERVICE AREA

LSU Student Health Center

Louisiana State University invites applications for the position of Director of Medical Service Area. Reporting to the Executive Director of the LSU Student Health Center, the Director of Medical Service Area is responsible for providing student-focused leadership and supervision of the clinical staff in the primary care clinic, the specialty clinics, and the supporting ancillary services as well as providing direct patient care.

GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE:

• Serves as a key member of the Student Health Center Senior Leadership Team and possesses a deep appreciation for a collaborative care model
• Provides direct primary care for students, including assessment, testing, diagnosis, treatment and referral, performs minor surgical procedures and documents care in the electronic health record, employing care protocols and proper coding
• Provides consultation on complex or high-risk cases, serves as lead physician and primary medical consultant to university administration, media, parents, faculty and staff and outside providers, and leads medical response to emergency situations that impact public health
• Oversees operations in all clinical medical areas including recruitment, supervision, and evaluation of all clinical staff in the Medical Clinics, including primary care, specialty care, and ancillary services (digital imaging, laboratory, and physical rehabilitation)
• Establishes an organizational structure, staff schedules, and patient flow to optimize quality, efficiency and access, ensures compliance with licensure requirements and regulatory agencies

 

OPPORTUNITIES FOR LEADERSHIP:

Motivate to improve health and well-being
The Director will facilitate strategic and structural changes to motivate a strong staff to deliver patient-centered quality care. There is an opportunity to play a role in driving communication, modeling behavior, and motivating staff to contribute to the overall health and well-being of our students.  The Director will focus on engaged leadership by building relationships and supportive teams to meet challenges and promote better healthcare.

Invest in collaborative care
The Director will be part of a collaborative care team within the Student Health Center, including wellness, health promotion, mental health and business leaders. There are opportunities to leverage discipline diversity and expertise to improve treatment and healthcare efforts. Leading with a spirit of collaboration, the Director will address all dimensions of college health and advance the concept of levels of care.

Commit to assessment and continuous improvement
The Director will employ the robust data available to target quality improvement to enhance patient experiences and outcomes, reduce the cost of care, and improve the health of our unique patient population.  As a key professional within the Student Health Center helping lead assessment efforts, the Director will mine data to guide the leadership team in identifying better ways to approach care, with a goal of doing the work better and making the services more accessible and inclusive.

Cultivate strategic partnerships
Achieving health and quality care is a community commitment. The Director will cultivate strategic partnerships in an effort to understand and appreciate the unique student population needs, build trust and confidence and target initiatives. There is an opportunity to strengthen relationships with departments and colleges across campus and with key stakeholders in the Baton Rouge community to improve student wellbeing and ultimately retention and success.

 

ATTRIBUTES OF THE SUCCESSFUL CANDIDATE:

• Leads with innovation, creativity, and a willingness to try anything once while being dedicated to high quality work and finding the right solution to each unique challenge.
• Maintains a deep appreciation for the educational and social value of a diverse community and a demonstrated commitment to inclusive and accessible programs, services, events, and experiences. 
• Actively builds authentic and mutually-beneficial relationships with others to further the mission and goals of the Student Health Center and Division of Student Affairs. 
• Communicates with clarity, direction, and conviction to advance student health and well-being. 

 

ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES:

Three priorities guide our work in the Division of Student Affairs: mattering & belonging, inclusion & access and quality. We believe creating a sense of mattering & belonging requires us to ensure every space, place, and interaction communicates to a student that they are home. Being inclusive and accessible in our work means that as our student body begins to more closely reflect the diversity of our state, it is our duty to design programs, services, events, and experiences with everyone in mind. Finally, a commitment to quality is rooted in the belief that LSU students deserve our best effort. Every interaction we have with them should communicate care, relevance, polish, and attention to detail.

 

RESPONSIBILITIES:

Direct Primary Care for Students (70%)

Provides direct primary care to enhance the health and wellbeing of students in the university, including assessment, testing, diagnosis, treatment and referral when needed.  Perform minor surgical procedures, document care in the electronic health record, employ care protocols and implement proper coding.  Provide consultation on complex or high-risk cases, while serving as lead physician and primary medical consultant to university administration, media, parents, faculty and staff and outside providers.  Leads medical response to emergency situations that impact public health.

Medical Service Area Leadership (15%)

Oversees operations in all clinical medical areas, recruits, supervises and evaluates all clinical staff in the Medical Clinics, including primary care, specialty care, and ancillary services (digital imaging, laboratory, and physical rehabilitation).  Establishes an organizational structure, staff schedules and patient flow to optimize quality, efficiency and access.  Ensures compliance with licensure requirements and regulatory agencies.

Administrative Support, Collaboration, Quality Improvement, and Other Duties (15%)

Serves on the Senior Leadership Team, providing essential support to the Executive Director.  Oversees medical quality improvement efforts, coordinating peer review and credentialing, facilitating studies, updating policies and procedures based on standards and/or best practice, and supporting accreditation activities. Oversees all graduate medical activity/ training. Represents the Student Health Center on university committees and task groups. Other duties as assigned.

 

MINIMUM QUALIFICATIONS:

• Medical Doctor and five years of clinical medical experience.
• Working knowledge of nationally recognized accreditation standards such as Joint Commission on Accreditation of Healthcare Organizations or Accreditation Association for Ambulatory Health Care and be well-versed on process improvement and health care systems/ models
• Demonstrated leadership experience, including a minimum of three years of direct supervisory experience, including training and evaluation, and financial management
• Unencumbered Louisiana MD or DO License
• Current ABMS Board Certification in Primary Care or Emergency Medicine
• Current DEA and CDS Certificates

 

PREFERRED QUALIFICATIONS:

• Medical Doctor and five or more years of professional staff supervision
• Experience working as part of a collaborative, multi-disciplinary health/mental health team
• Experience working in a college health setting
• Proficiency in the use of appropriate medical office software and electronic medical records
• Knowledge and practical understanding of healthcare coding systems and proper protocols
• Effective verbal and written communication skills and the ability to present information clearly and professionally

 

SPECIAL REQUIREMENTS/EXPECTATIONS:

Safety and security – sensitive positions are defined as those positions where any form of substance abuse may affect University activities through unsafe work behavior/performance or error in judgment; or where substance abuse could jeopardize the safety and well-being of employees, other personnel, or the general public, or cause significant damage to University property. This includes positions requiring firearms, access to controlled substances, handling hazardous material, operating heavy equipment or machinery, etc. These positions are subject to drug screens per PS-67/FASOP HR-04.

This position may be required to report to campus in times of emergency and/or closure per PS-18.
As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

 

NOMINATIONS, APPLICATIONS, AND INQUIRIES:

Please direct all nominations and inquiries for the position to Megan Elliot-Smith, Operations Manager, LSU Olinde Career Center, at megan5@lsu.edu. Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by April 1, 2022. Requested application materials include a letter of interest or cover letter; resume or curriculum vitae; and the names, telephone numbers, and e-mail addresses of at least five professional references. All applications, nominations, and inquiries will remain confidential. Salary will be competitive and commensurate with qualifications.  An offer of employment is contingent on a satisfactory pre-employment background check.

Special Instructions:

Requested application materials include a letter of interest or cover letter; resume or curriculum vitae; and the names, telephone numbers, and e-mail addresses of at least five professional references.

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

LSU is an Equal Opportunity Employer:

LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s Diversity Statement and Roadmap. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (hr@lsu.edu).

COVID-19 Vaccine Protocol:

LSU requires the COVID-19 vaccine for all students, faculty, and staff or mandatory monthly testing. New employees must either submit proof of vaccination within three (3) days of their official start date, otherwise they will be entered into the mandatory monthly testing protocol beginning in November 2021.

HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu