Medical Director, Urgent Care

Pardee Hospital - UNC Healthcare
Hendersonville, North Carolina
Sep 21, 2021
Sep 21, 2022
Emergency Medicine
Full Time
Position Type
Position Summary

The Medical Director of the Urgent Care facilities is a physician that is actively practicing onsite as their primary practice. The Medical Director functions as the Urgent Care s clinical leader and ensures that the Mission and Core Values of Pardee Urgent Care are upheld. The Medical Director works daily toward the goal of providing the best care to the patients by providing guidance, leadership, and oversight to the clinical staff and is responsible staffing models, medical staff hiring, orientation, scheduling, and on-going training and educational programs. The Medical Director actively participates in and oversees quality, compliance, and utilization review programs to include clinical practice, clinical documentation integrity.

The Medical Director shares responsibility with the Urgent Care Operations leader to insure regulatory compliance, positive external relations, strategic planning, new venture development while ensuring the highest degree of efficacy in patient care at reasonable cost levels. Responsible for clinical support of overall operations with the Urgent Care Operations Director and Pardee Business & Industry counterparts. Promotes favorable public relations and handles patient satisfaction and patient complaints as a high priority. Represents Pardee Urgent Care and at appropriate meetings held internal and external of Margaret R. Pardee Memorial Hospital. Aligned with Pardee @ Work goals, ensures efficient and effective delivery of occupational medicine and worker s comp program(s) co-located within Urgent Care. Reports to Chief Executive Officer, Pardee Urgent Care with matrixed alignment to Medical Director, Business & Industry (Pardee @ Work) for all occupational health activities.

Job Specifications

EDUCATION: Doctorate of Medicine or Osteopathic Medicine is required.

LICENSURE: unrestricted license to practice medicine in the State of North Carolina; unrestricted United States Department of Justice Drug Enforcement Administration registration ("DEA") to prescribe, without restriction or limitation, controlled substances as are customarily needed by a physician to engage in the practice of Urgent Care and Occupational Medicine.

EXPERIENCE: Three to five years previous experience in urgent care and/or fast-paced clinic(s) office settings required, three years previous supervisory experience required, three years occupational medicine experience. Must be capable of providing day to day supervision to staff employees, using good management, judgement and communication skills. Must have a basic understanding of accounting principles and computer operations. Must be able to prioritize workload. Must be able to project a professional image at all times in dealing with patients, families, providers, third party payers and fellow staff members. Must have working knowledge of IC D9 and CPT coding and direct-to-employer offerings. Strong willingness to expand knowledge through training.

CERTIFICATION: Federal Motor Carrier Safety Act/National Registry of Certified Medical Examiners, prefer American Board of Preventive Medicine with Occupational Medicine specialty.

COMPETENCIES: Current State Medical License; CDS Controlled Substance License as applicable per prescriptive authority; DEA Drug Enforcement Agency Registration Number as applicable per prescriptive authority; Basic Life Support Certification required; successful completion of Advanced Cardiac Life Support (ACLS) .

COMPUTER SKILLS: To perform this job successfully, an individual should have basic knowledge of Electronic Medical Record systems, EPIC preferred, Excel Spreadsheet software and MS Word Processing software.


  • Works in well lighted, ventilated office area.
  • Ability to sit at a desk/computer for extended periods. Occasionally and intermittently moves during working hours.
  • Sits, stands, bends and stoops and lifts up to 35lbs. Reaching, bending, and squatting to file/pull physician charts. Ability to lift and transport up to 35 lbs in completing office duties including refilling copier paper, transporting brochures from the Chamber of Commerce to the hospital, etc.
  • Manual dexterity in assisting with large mailing projects, compiling information packets and transporting up to 25-50 lbs of mail by use of mail tote or cart to the outgoing mail department.
  • Work may be subject to frequent interruptions by telephone calls and incoming visitors.
  • Workload may be somewhat variable depending on patient visits.
  • May have to stay late, work occasional evening or weekend hours, as required.

BLOOD EXPOSURE RISK: Category 3: No determined risk.

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