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Regional Vice President - Operations

Employer
SSM Health
Location
Saint Louis, MO
Closing date
May 11, 2021

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Specialty
Other Specialty

Job Details

SSM Health Missouri is seeking a regional Vice President of Operations to join our ministry driven Health System. SSM Health is a Catholic not-for-profit health system serving the comprehensive health needs of communities across Missouri in a fully integrated health care delivery system.

Develops short- and long-term operational goals and plans ensuring alignment with broader organization priorities. Utilizes metrics and organization vision to lead and direct operational activities. Challenges assumptions and standards of business in an effort to improve overall operational effectiveness and service to organization customers.

PRIMARY RESPONSIBILITIES
  • Serves as a member of the leadership team providing strategic direction on operational related issues. Works effectively as a team member in a dynamic executive environment in a matrix organization, and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem solving skills.
  • Ensures premier customer satisfaction. Implements mechanisms and feedback processes to determine customer satisfaction levels. Ensures engagement and satisfaction of employees, physicians, and leadership to ensure effective implementation of strategic and operational plans. Creates an environment in which effective communication and responsiveness to customer needs are priorities. Provides timely resolution and response to customer complaints, concerns and suggestions.
  • Operationalizes business plans for assigned area. Translates initiatives into action plans at the departmental level with appropriate performance measures. Assumes fiscal responsibility through budgetary planning and implementation. Establishes and monitors process improvement initiatives to achieve value based outcome metrics.
  • Oversees human resource management for the assigned area creating a culture of employee engagement. Ensures HR policies are administered consistently across function. Organizes operations through appropriate structure and delegation of functions to achieve productivity. Identifies succession planning needs with special emphasis on retaining and recruiting a diverse work force.
  • Promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, organizational and team goals. Recognizes accomplishment. Encourages and provides opportunity for staff input and feedback regarding improvement opportunities. Mentors and coaches the leadership team. Regularly informs and updates staff on organizational and industry issues.
  • Ensures quality patient care is provided on a daily basis. Participates in ongoing continuous quality improvement education and training.
  • Develops and implements policies and procedures that address hospital and service line functions. Develops and ensures compliance with confidentiality practices. Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls.
  • Develops and enhances relationships with community, other publics, organizations and groups that expand the effectiveness of the mission.
  • Collaborates with regional support functions of nursing, finance, planning, quality and human resources to achieve successful outcomes for the hospitals, service lines, network and system. Participates in developing policies and procedures and communicates appropriately to ensure compliance is achieved. Effectively communicates at all levels of the organization.
  • Regularly displays and encourages ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.
  • Performs other duties as assigned.


EDUCATION
  • Master's degree


EXPERIENCE
  • Ten years' experience, with five years' in leadership


PHYSICAL REQUIREMENTS
  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

Company

Leading and Healing with Presence

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Practicing Here

At its core, SSM Health is a healing ministry — an integrated Catholic, not-for-profit health system that serves the comprehensive health needs of communities across the Midwest. This foundation permeates our culture from the C-suite to the surgery suite and beyond.

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About SSM Health

SSM Health has grown to be one of the largest integrated health systems in the country, because leadership and providers work closely together to find solutions to the most pressing needs in medical care for today and the future.

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Meet the Team

On the path to becoming one of the largest health systems in the nation, SSM Health has recruited an exceptional network of leaders and providers who work together with a shared commitment to building a better health care system focused on healing people — mind, body and spirit.

Discover the difference of practicing with presence at SSM Health. Connect with one of our recruitment consultants to learn more about career opportunities.

 

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Company info
Website
Telephone
844-776-1400

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