Physician/Director of Medical Operations

Employer
Concentra
Location
Chicago, Illinois
Posted
Mar 22, 2021
Closes
Mar 22, 2022
Ref
2079960
Hours
Full Time
Position Type
Permanent

Physician/Director of Medical Operations 

Concentra is searching for a leader.  We are looking for a Director of Medical Operations, to oversee operations in one of our areas mentioned below:

  • Los Angeles, CA:  Director of Medical Operations 
  • Chicago, IL:  Director of Medical Operations
  • Wisconsin/Minnesota:  Director of Medical Operations
  • Kansas City, MO:  Associate Director of Medical Operations
  • St. Louis, MO:  Associate Director of Medical Operations
  • Milwaukee, WI:  Associate Director of Medical Operations

Position Summary

Builds clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for clinical management of all sites (centers and onsites) within area of responsibility. 100% G&A with 80% of the time spent at sites. 

This position will be based in your region of interest.

The Details 

  • Ensures quality and patient safety through the execution of clinical model across markets and service lines.
  • Manages key clinical metrics and holds clinicians accountable for PI’s, case length, days to first recheck, COP, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics.
  • Monitors clinical outcomes and intervenes in outlier cases.
  • Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed, and identify need for Coding and EMR specialists intervention for field re-training.
  • Participates in appropriate risk management activities.
  • Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS.
  • Mentors clinicians on service delivery (e.g. managing difficult patients).
  • Works collaboratively with therapy and operations to ensure appropriate support and work flows to foster caring environment for treatment
  • Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, etc. to drive market growth while responding to requests within 24 hours.
  • Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management.
  • Develops colleague success through all aspects of the talent life cycle for clinicians within the region including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning.
  • Ensures patient care delivery teams are functioning at an optimal level.
  • Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
  • Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes.
  • Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan.
  • Plans and executes strategies as well as new clinical and business processes within the region.
  • Manages clinical staffing and personnel costs.
  • Manages and monitors key clinical metrics including efficiencies, cost per encounter, coding and documentation, and others, while understanding the relationship between these and financial outcomes.
  • Direct reports: Varies
  • Budget responsibility: Yes 

EDUCATION/CREDENTIALS

  • Board Certification required
  • Occupational Medicine experience required
  • Licensure requirements of the state of jurisdiction
  • Graduate of accredited MD or DO program of accredited university
  • Unrestricted DEA license for state of jurisdiction
  • Must be eligible to participate in Medicare

Job-related experience 

  •  5 years directly applicable experience including relevant clinical and supervisory experience for clinical scope.
  •  5 years experience in managed care, physician management and occupational/preventive medicine consulting with employer groups.

BENEFITS SUMMARY:

    • Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays – along with 30+ days off a year.
    • Training provided in our best-in-class Occupational Medicine Process Management Model
    • Center Achievement Bonuses
    • Medical Malpractice Coverage
    • CME Allowance/Time
    • 401(k) with Employer Match
    • Medical/Vision/Prescription/Dental Plans
    • Life Insurance/Disability
    • Paid Time Off/Holidays
    • Colleague Referral Bonus Program

If you’re looking for an organization that cares for your growth and well-being as much it does its patients, Apply Today!

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.  Concentra is an Equal Opportunity Employer, including disability/veterans

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

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