Clinic Sleep Provider

About NeuroDiagnostic Laboratories

NeuroDiagnostic Laboratories changes the patient experience with neuro and sleep diagnostic testing.  We strive daily to make it easier for patients to get their needed testing, understand their results and get the follow-up treatment that they need.  In meeting these goals, we dedicate ourselves to ensuring that our referring offices have ready access to our services for their patients and expeditiously receive the results to support their ongoing care of the patient.  In short, we do the RIGHT thing for the RIGHT reason, never wavering from this mantra.  These are lofty goals and require that every member of our team shares our moral compass, our dedication to excellent customer service and meeting the needs of all our customers—our patients, referring offices, our staff, payers and others who may need information from us to support patient care.  To achieve these goals, we measure every day where we are and assess the impact of the actions we are taking to ensure we are on the right path.

Position Summary

The Clinic Sleep Provider at NeuroDiagnostic Laboratories is a key contributor on the care delivery team. This role carries out their responsibilities with a high level of autonomy and works with the Sleep Medical Director on an as-needed basis. The individual in this role ensures that every patient receives the required assessments performed in a timely manner and with the appropriate testing and follow-up. We place high  emphasis on providing an excellent patient experience ensuring that all of our patient’s needs are met with the appropriate level of compassion, concern and education on the process, testing and follow up expectations. The provider closes the loop ensuring that consults and tests are completed and documented accurately, information is shared appropriately with other providers as needed, and the superbills are completed the same day as testing.  The Clinic Sleep Provider ensures that there are the appropriate levels of communication among the team to deliver high quality patient care. The individuals who are successful in this role are clinically adept, team-oriented, willing to engage to improve the operations of the department and the company as a whole, including the mentoring of staff members as needed to meet and exceed expectations. We are dedicated to excellence and being the leaders in sleep  medicine We are innovative in our approaches toward realizing this goal and seek others to join our team that share this passion and drive.

Essential Functions

• Engages with patients to provide consultation, assessment and guidance of sleep disorders in a professional and collaborative manner, ensuring that patient care goals are achieved and exceeded on a daily basis
• Creates a positive impression with each patient of a competent, caring and engaged healthcare provider
• Documents assessment and consultation in accordance with standards of care in a timely manner
• Completes superbill for each visit in accordance with coding guidelines before the close of the day of the consultation
• Participate in the training and sharing of knowledge with others in the organization
• Collaborate with leadership to ensure high standards of care and appropriate metrics are being attained and maintained on a consistent basis
• Solve challenges as they arise in a professional manner, seeking additional resources as needed
• Ensure leadership is informed of challenges or needs of the department to operate most efficiently and effectively to deliver high quality of care
• Maintain a positive attitude at all times—seeing the upside, rather than the downside in the situation
• Exceed established team metrics
• Work together with other team members to create and champion high quality customer care and living of the NeuroDiagnostic Laboratories’ mission and vision

Minimum Requirements

Education— Successful candidates possess knowledge and clinical application of knowledge in assessing, diagnosing and treating patients with potential sleep disorders.

Experience—Prefer at least one year of experience in sleep medicine, neurology or a related clinical field.  

Knowledge/Skills/Abilities—excellent patient engagement skills are required for this role.  Being team oriented is of high importance to drive an inclusive and open management corporate culture. NeuroDiagnostic Laboratories focuses on customer satisfaction, providing the opportunity for each person who engages with us to provide us feedback and rate their experience.  We utilize this feedback to continuously improve our performance and guide our training. 

Additional Comments

The ideal individual for this role is committed to excellence in their work and ensuring patients receive high quality care. They are willing to share their insights and experiences openly, recognizing that silence hinders growth and reduces the opportunities for all.